Customers of Bank of America took to social media on Wednesday to express their frustration with issues related to Zelle transactions, including problems with processing and missing funds from their accounts.
“I almost lost my mind when I saw $2,000 was missing from my account,” one customer posted on Twitter Wednesday morning.
Another customer tweeted that Bank of America “magically disappeared a large Zelle transaction that HAD ALREADY POSTED.
A spokesperson for Zelle, a peer-to-peer payment processor that is available through more than 1,700 financial institutions, stated that the problem was not caused by any issues with the Zelle Network.
They added that they understand that one of the financial institutions that uses the Zelle Network may have had issues processing some of their customers’ transactions, but this issue has now been resolved.
Sen. Elizabeth Warren, D-Mass., a member of the Senate Committee on Banking, Housing, and Urban Affairs, criticized Bank of America and Zelle on Wednesday, stating that they are “apparently failing customers again.”
Warren added that the problem should be fixed immediately and customers should be compensated. She also mentioned that she has previously called out serious fraud issues on Zelle and that this is their latest failure.